Kalms Operations is there to support your company and devices after your initial market entry. We offer practical logistic solutions: including tax consulting, marketing management, medical training and congress & exhibition organisational support. We also have a warehouse centerd in the heart of Berlin, with a high-quality LOT management service and ISO certification, this provides the perfect launching point for medical devices in Europe.
Customer Service & Fufillment
Providing first class customer service is crucial, even more when introducing new products into the market. European clients prefer local customer service in their own time zone and in their native language. Using Kalms Operations, there is no need to employ your own customer service team in Europe. Our experienced, multilingual customer service team answers the phone in your name, using phone numbers dedicated to your company. Thanks to years of experience in the field of medical technology, your customers will receive professional and friendly advice.
Fulfillment in Europe
Our modular approach includes all services that you might require, such as legal representation, management of expiration dates, invoicing through our accounting system, customs regulations, VAT handling, complaint management and much more.
Of course, Kalms Operations is considering all regulations required by local and statutory authorities and our procedures are following ISO 13485:2016.
What we Offer:
Replenishment of Consignment Stocks
Logistics & Warehousing
Our facilities are located in Berlin, Germany, where we can provide access to ISO 13485:2016 certified warehouses for medical device storage and logistics for your healthcare products. Kalms Operations is your expert in healthcare logistics, warehousing, customer service and fulfillment in the medical device sector. Our services include shipments into European countries that are not part of the EU, as well as other international destinations.
What we offer:
Shelf Life Tracking
Your Gateway to Europe
Are you planning to launch a clinical trial in Europe, or is your first product (almost) ready to be commercialized?
Whether your European business is about to start or already existing;
a reliable partner is essential for your success, as well as to comply with regulations.
Kalms Operations offers professional healthcare logistics services that meet your requirements from a single delivery of goods to frequent shipments.
The services we offer are flexible and tailor-made for Start-Ups, small and mid-sized companies.
We support your growth in Europe!
Event Support & Roadshow Management
With tailored solutions, Kalms Operations manages smaller workshops for just a few attendees as well as large meetings with up to 1000 or more participants. We organize medical events and shows in close cooperation with partners from science and the industry.
What we offer:
Surveys / KOL Interviews
OR Workshop Management
Photo and Video Documentation
From the Voice of the Customer to Roadshow Management
Looking for feedback from Key Opinion Leaders on your idea or innovation? Kalms Operations will support you; fromthe identification of suitable KOLs tointerviewing them on the phone, in theirhospitals, offices or at medicalconventions. We will co-travel with your team or work on your behalf.
Do you want to provide hands-on experience to potential clients in Europe? Are you aiming to increase product awareness amongst Key Opinion Leaders? Whatever your
goals are, Kalms Operations will design a tailor-made campaign for your organization; and if you are not perfectly sure what steps should be taken for maximum success, we help you to identify them. Our professional support is saving you time, resources and money.