Service Overview

Kalms Operations is there to support your company and devices after your initial market entry. We offer practical logistic solutions: including tax consulting, marketing management, medical training and congress & exhibition organisational support. We also have a warehouse centerd in the heart of Berlin, with a high-quality LOT management service and ISO certification, this provides the perfect launching point for medical devices in Europe.

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Customer Service & Fufillment

Customer Service

Providing first class customer service is crucial, even more when introducing new products into the market. European clients prefer local customer service in their own time zone and in their native language. Using Kalms Operations, there is no need to employ your own customer service team in Europe. Our experienced, multilingual customer service team answers the phone in your name, using phone numbers dedicated to your company. Thanks to years of experience in the field of medical technology, your customers will receive professional and friendly advice.

Fulfillment in Europe

Our modular approach includes all services that you might require, such as legal representation, management of expiration dates, invoicing through our accounting system, customs regulations, VAT handling, complaint management and much more.

Of course, Kalms Operations is considering all regulations required by local and statutory authorities and our procedures are following ISO 13485:2016.

What we Offer:

  • Customer Service

  • Fiscal Representation

  • Regulatory/Quality Support

  • VAT Processing

  • Recall Management

  • Complaint Handling

  • Scheduled Reporting

  • Replenishment of Consignment Stocks


Logistics & Warehousing

Our facilities are located in Berlin, Germany, where we can provide access to ISO 13485:2016 certified warehouses for medical device storage and logistics for your healthcare products. Kalms Operations is your expert in healthcare logistics, warehousing, customer service and fulfillment in the medical device sector. Our services include shipments into European countries that are not part of the EU, as well as other international destinations.

What we offer:

  • Healthcare Logistics

  • Warehousing

  • LOT Management

  • Shelf Life Tracking

  • Recall Management

  • Complaint Handling

  • Scheduled Reporting

  • Replenishment of
    Consignment Stocks

Your Gateway to Europe

Are you planning to launch a clinical trial in Europe, or is your first product (almost) ready to be commercialized?

Whether your European business is about to start or already existing;
a reliable partner is essential for your success, as well as to comply with regulations.

Kalms Operations offers professional healthcare logistics services that meet your requirements from a single delivery of goods to frequent shipments.

The services we offer are flexible and tailor-made for Start-Ups, small and mid-sized companies.

We support your growth in Europe!


Event Support & Roadshow Management

Event Support

With tailored solutions, Kalms Operations manages smaller workshops for just a few attendees as well as large meetings with up to 1000 or more participants. We organize medical events and shows in close cooperation with partners from science and the industry.

What we offer:

  • Event Representation

  • Roadshow Management

  • Congress Visits

  • On-Site Support

  • Surveys / KOL Interviews

  • OR Workshop Management

  • Location Scouting

  • Photo and Video Documentation

From the Voice of the Customer to Roadshow Management

Looking for feedback from Key Opinion Leaders on your idea or innovation? Kalms Operations will support you; fromthe identification of suitable KOLs tointerviewing them on the phone, in theirhospitals, offices or at medicalconventions. We will co-travel with your team or work on your behalf.

Do you want to provide hands-on experience to potential clients in Europe? Are you aiming to increase product awareness amongst Key Opinion Leaders? Whatever your
goals are, Kalms Operations will design a tailor-made campaign for your organization; and if you are not perfectly sure what steps should be taken for maximum success, we help you to identify them. Our professional support is saving you time, resources and money.

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Clinical Education

Well trained physicians are a key factor for success. Establishing training centers can be a significant effort, especially if done from abroad. Kalms Operations supports you with effective trainings for the comprehensive education of your customers. We are committed to providing health care professionals with clinical support whenever they need it. As experienced managers of OR Workshops and Cadaver Labs in Germany and all over Europe, we offer a fast start and a seamless implementation of your product trainings.

Workshop Management

Organizing OR workshops requires skilled presenters and compliance with all relevant local regulations. We know the local environments and can connect you with KOLs and the best specialists in the respective region.

Kalms Operations‘ services include concept development, as well as execution, i.e. sending out invitations, registering participants, travel arrangements, audio/video, catering and much more.

What we offer:

  • OR Support

  • OR Workshop Management

  • Product Trainings

  • Anatomical Trainings

  • Patient Education Materials

  • Surgical Education

  • Cadaver Labs

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Marketing Management

Do you want to create a European Marketing campaign for your product or you are planning to adapt an existing campaign to comply with European standards, advertising laws and regulations? Kalms Operations supports you; from the design of advertising material, to the development of entire marketing campaigns. Our experts are familiar with print, as well as social media. Backed by the intelligence of our reimbursement and market access experts, we ensure that your marketing will not put reimbursement at risk.

What we offer:

  • Layout and Design Services

  • Marketing Logistics

  • Marketing Material Warehousing

  • Inventory Management

  • Telephone & Email Support

  • Translation Services

Marketing Logistics

With our fast-reach marketing warehouse in Central-Europe, your customers and your team are provided with printed product information as well as convention marketing material in a timely manner.
Kalms Operations’ support reduces the need for expensive shipments to Europe significantly. We monitor the stock of your marketing materials as well as all shipping to events or clients.

We also make sure your booth materials return safely. Also, our activities are provided in compliance with data protection laws.