MEDICAL SUPPLY CHAIN SOLUTIONS
 
 

we support your growth in europe

Medical
Supply Chain
Solutions

The services we offer are flexible and tailor-made
for Start-Ups, small and mid-sized companies.

 
 
 

Visit Us at MEDICA 2018

MEDICA is the world’s largest medical event. This year, it will be from the 12th - 15th of November, at Messe Düsseldorf; and attracts experts from all around the world: in the fields of business, research and politics. You will be able to attend multiple panels and discussions on the newest trends in the medical industry, see the newest technological innovations and meet with professionals from around the world.

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we support your growth in europe

Made for
your Success

Our modular approach includes all services that you might require. Of course, Kalms Operations is considering all regulations required by local and statutory authorities and our procedures are following ISO 13485:2016.

 
 
 
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Customer Service & Fulfillment

Providing first class service is crucial, even more when introducing new products into the market. European clients prefer local customer service in their own time zone and in their native language. Using Kalms Operations, there is no need to employ your own customer service team in Europe.

What we offer:

  • Customer Service
  • Fiscal Representation
  • Regulatory/Quality Support
  • VAT Processing
  • Recall Management
  • Complaint Handling
  • Scheduled Reporting
  • Replenishment of Consignment Stocks
 

Customer Service

Providing first class service is crucial, even more when introducing new products into the market. European clients prefer local customer service intheir own time zone and in their native language.

Using Kalms Operations, there is no need to employ your own customer service team in Europe.

Our experienced, multilingual customer service team answers the phone in your name, using phone numbers dedicated to your company.

Thanks to years of experience in the field of medical technology, your customers will receive professional and friendly advice.

Fulfillment in Europe

Our modular approach includes all services that you might require, such as legal representation, management of expiration dates, invoicing through our accounting system, customs regulations, VAT handling, complaint management and much more.

Of course, Kalms Operations is considering all regulations required by local and statutory authorities and our procedures are following ISO 13485:2016.


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Logistics & Warehousing

Our facilities are located in Berlin, Germany, where we can provide access to ISO 13485:2016 certified warehouses for medical device storage and logistics for your healthcare products.

 

What we offer:

  • Healthcare Logistics
  • Warehousing
  • LOT Management
  • Shelf Life Tracking
  • Recall Management
  • Complaint Handling
  • Scheduled Reporting
  • Replenishment of
    Consignment Stocks
 

Your Gateway to Europe

Are you planning to launch a clinical trialin Europe or is your first product (almost)ready to be commercialized?

Whether your European business is about to start or already existing;
a reliable partner is essential for your success, as well as to comply with regulations.

Kalms Operations offers professionalhealthcare logistics services that meet your requirements from a single delivery of goods to frequent shipments.

The services we offer are flexible andtailor-made for Start-Ups, small and mid-sized companies.

We support your growth in Europe!

Logistics & Warehousing

Our facilities are located in Berlin, Germany, where we can provide accessto ISO 13485:2016 certified warehousesfor medical device storage and logistics for your healthcare products.

Kalms Operations is your expert for healthcare logistics, warehousing,customer service and fulfillment in themedical device sector.

Our services, of course, include shipments into European countries that are not part of the EU as well as other international destinations.


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What we offer:

  • Event Representation
  • Roadshow Management
  • Congress Visits
  • On-Site Support
  • Surveys / KOL Interviews
  • OR Workshop Management
  • Location Scouting
  • Photo and Video Documentation

Event Support & Roadshow Management

With tailored solutions, Kalms Operations manages smaller workshops for just a few attendees as well as large meetings with up to 1000 or more participants.

 

From the Voice of the Customer to Roadshow Management

Looking for feedback from Key Opinion Leaders on your idea or innovation? Kalms Operations will support you; fromthe identification of suitable KOLs tointerviewing them on the phone, in theirhospitals, offices or at medicalconventions. We will co-travel with your team or work on your behalf.

Do you want to provide hands-on experience to potential clients in Europe? Are you aiming to increase product awareness amongst Key Opinion Leaders? Whatever your
goals are, Kalms Operations will design a tailor-made campaign for your organization; and if you are not perfectly sure what steps should be taken for maximum success, we help you to identify them. Our professional support is saving you time, resources and money.

Event Support

With tailored solutions,
Kalms Operations manages smaller workshops for just a few attendees as well as large meetings with up to 1000 or more participants.

We organize medical events and shows in close cooperation with partners from science and the industry.

 


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Clinical Education

Kalms Operations supports you with effective trainings for the comprehensive education of your customers. We are committed to providing health care professionals with clinical support whenever they need it.

What we offer:

  • OR Support
  • OR Workshop Management
  • Product Trainings
  • Anatomical Trainings
  • Patient Education Materials
  • Surgical Education
  • Cadaver Labs
 

Clinical Education

Well trained physicians are a key factor for success. Establishing training centerscan be a significant effort, especially ifdone from abroad.

Kalms Operations supports you witheffective trainings for the comprehensive education of yourcustomers. We are committed toproviding health care professionals with clinical support whenever they need it.

As experienced managers of ORWorkshops and Cadaver Labs in Germany and all over Europe, we offer afast start and a seamless implementation of your product trainings.

Workshop Management

Organizing OR workshops requires skilled presenters and compliance withall relevant local regulations. We know the local environments and can connect you with KOLs and the best specialists in the respective region.

Kalms Operations‘ services include concept development as well as execution, i.e. sending out invitations, registering participants, travel arrangements, audio/video, catering,and much more.


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What we offer:

  • Layout and Design Services
  • Marketing Logistics
  • Marketing Material Warehousing
  • Inventory Management
  • Telephone & Email Support
  • Translation Services

Marketing Management

With our fast-reach marketing warehouse in Central-Europe, your customers and your team are provided with printed product information as well as convention marketing material in a timely manner.

 

Marketing Logistics

With our fast-reach marketing warehouse in Central-Europe, your customers and your team are provided with printed product information as well as convention marketing material in a timely manner.
Kalms Operations’ support reduces the need for expensive shipments to
Europe significantly. We monitor thestock of your marketing materials as well as all shipping to events or clients.

We also make sure, your booth material returns safely. Our activities are provided in compliance with data protection laws.

Marketing Management

Do you want to create a European Marketing campaign for your product or you are planning to adapt an existing campaign to comply with European standards, advertising laws and regulations?

Kalms Operations supports you from the design of advertising material to the development of entire marketing campaigns. Our experts are familiar with print as well as with social media.

Backed by intelligence of the reimbursement and market access experts of Kalms Consulting, we ensure that your marketing will not put reimbursement at risk.

 
 
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we support your growth in europe

Access to the
European Market

Kalms Operations is your expert for healthcare logistics, warehousing,
customer service and fulfillment in the medical device sector. Our services, of course, include shipments into European countries that are not part of the EU as well as other international destinations.

 
 

The European Market

World Medical Technology Market 2014 by Region based upon Manufacturer Prices. *Espicom, Eucomed Calculations

Total Annual Health Expenditure

Total Annual Healthcare Expenditure of European Countries 2015 in EUR Billion *OECD 2016

Top Supplier to Europe

With a total of 63% the U.S.A. is the Top Supplier to the European Medical Technology Market (Imports), *Espicom, Eucomed Calculations 2013